Frequently Asked Questions
How do I apply for an apartment?
You can easily complete the entire leasing process online by clicking here. Fill out and submit your application, your guarantor’s application, and your roommate preferences form. You can even complete the lease for your new apartment online! We are also available on site if you wish to visit us to apply in person.
Where is 21 Oaks located?
We’re located at 21 National Guard Road, Columbia, SC 29201.
When is the leasing office open?
The leasing office is open Monday-Friday from 10:00 a.m.-6:00 p.m., Saturday from 10:00 a.m.-5:00 p.m., and Sunday from 1:00-5:00 p.m.
Is on-site parking available?
Yes, we have ample parking. Contact us for more information.
What is an individual lease?
An individual lease is a per-bed lease. You sign a lease for a bed in the apartment and share common areas with roommates. This allows you to live with roommates without having to worry about whether they’re going to pay on time.
What is the process to match roommates?
If you’re looking for a roommate, fill out our roommate-matching questionnaire online when you sign your lease. We will use that information to match you and your future roommate. If you already have a roommate selected, we can help sort out the details with that, too!
Do you allow pets?
Yes, we do allow pets, so your furry friend is more than welcome! Contact us for details.
Do you have a maintenance staff?
Yes, we have maintenance available during office hours, as well as 24-hour emergency maintenance service.
Do I have to be a student to live here?
No, you do not.
Is there a security deposit?
Yes, contact our office for specific pricing and income requirements.
How do I pay rent?
You’re welcome to pay by check or money order at the leasing office during business hours, or you can pay online!
When is rent due?
Rent is due on the 1st of each month. Contact us for more information on our grace period before you start accruing late fees.